One of the biggest problems we see at many companies we visit are overworked staff in the back office. We see many of them are…
This week, we were presenting our findings to the senior executive team at one of our clients. As we got deeper into presentation, we got the ‘that…
This past week, we met with a client to help them determine what their key performance indicators are in order for them to drive profitable…
One of the biggest problems we see are people that are not focussed on activities or tasks that continue to add value to their business…
When we begin our transformation analysis, we often observe “request gaps”. Request gaps are defined as the time and work effort difference between what the…
Most companies are tempted to cut back office services and staff across the board when costs increase dramatically and performance drops. In studying various companies and…
With the current economic climate hitting companies and industries quite hard, a number are now asking not only how to survive but also how to…
There is an old German proverb that says “No man has learned to speak well until he has first learned to hold his tongue.” Unfortunately,…
