The “Request” Gap

When we begin our transformation analysis, we often observe “request gaps”.  Request gaps are defined as the time and work effort difference between what the Read More

Transforming your Back Office

Most companies are tempted to cut back office services and staff across the board when costs increase dramatically and performance drops. In studying various companies and Read More

The Art and Science of Better

With the current economic climate hitting companies and industries quite hard, a number are now asking not only how to survive but also how to Read More

The importance of active listening

There is an old German proverb that says “No man has learned to speak well until he has first learned to hold his tongue.”  Unfortunately, Read More